Events for Customer Satisfaction Management (CSM), Customer Relationship Management (CRM) & Employee Relationship Management (ERM)

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Truth or Consequences: Making the Most of Touchpoint Surveys

December 02, 2008
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Past Events

Loyalty Expo

November 02 - 04, 2008
ChampionsGate/Orlando, FL
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A Marcus Evans Conference

October 27 - 28, 2008
Mexico,
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IIR's The Market Research Event 2008

October 13 - 16, 2008
Anaheim, CA
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Tapping into the Power of the Customer Community: Interactive Custom Panels

September 29, 2008
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Profitable Loyals: A Case Study

June 03, 2008
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IQPC: Customer Loyalty Summit

March 31 - April 02, 2008
Dallas, TX
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IIR's Linkage Strategies Conference

February 24 - 27, 2008
Miami, FL
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AMA 2008 Winter Marketing Educators' Conference

February 15, 2008
Austin, TX
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Profitable Loyalty: Turning More of your Current Customers into your Ideal Customers

December 04, 2007
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Ipsos Knowledge Summit

October 30, 2007
New York, NY
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IIR's The Market Research Event 2007

October 14 - 18, 2007
Los Angeles, CA
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Net Promoter: The Real Story Behind the "Ultimate Question"

September 19, 2007
Toronto, ON
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Net Promoter: The Real Story Behind the "Ultimate Question"

September 18, 2007
Vancouver, BC
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Net Promoter: The Real Story Behind the "Ultimate Question"

September 17, 2007
Seattle, WA
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Ipsos Client Knowledge Summit: Research in Action

July 16, 2007
Vancouver, BC
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The Conference Board: Marketing Research Conference

June 26 - 27, 2007
New York, NY
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Net Promoter: The Real Story Behind the "Ultimate Question"

May 03, 2007
New York, NY
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Net Promoter: The Real Story Behind the "Ultimate Question"

May 01, 2007
San Francisco , CA
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Ipsos Complimentary Webinar

Shattering the Myths of Customer Loyalty
February 28, 2006
Webinar,
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SVAMA Monthly Program: Customer Loyalty

January 11, 2006
Santa Clara, CA
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IIR’s Yearly Forum on Best Practices, Key Trends and New Technologies Essential for Evolving Your Role in the Business

November 07 - 11, 2005
San Francisco, CA

14th Annual AMA Frontiers in Services Conference

October 06 - 09, 2005
Tempe, AZ

ChainLink's Executive Parallax Views 2005 Conference

October 06 - 07, 2005
Banff, Alberta

Parting with Conventional Wisdom to Insure Customer Loyalty Delivers Profits

July 05, 2005
Sao Paulo, Brazil

Strategic Research Institute Conference

6th Annual U.S. Hispanic Marketing Boom & Profitable Customer Relationship Strategies Conference
June 12 - 14, 2005
Los Angeles, CA

The Conference Board's 2005 Customer Loyalty Conference on Strategies and Tools to Keep Your Best Customers Loyal

The Westin New York at Times Square
May 18 - 20, 2005
New York, NY

The Conference Board's 2005 Customer Experience Management Conference

Using the Customer Experience to Create Value
February 23 - 24, 2005
New York, NY

9th Annual IIR Conference

Linking Customer Satisfaction to Customer Profitability
February 16 - 18, 2005
Miami, FL

Professional Society for Sales & Marketing Training

Satisfied Customers Will Put You Out of Business; Goal to Delight Them
November 08, 2004
Boca Raton, FL

Frontiers in Services Conference 2004

Reflections in the Satisfaction Mirror: Proof of a Services Core Concept
October 28 - 31, 2004
Miami, FL

Going Beyond Customer Satisfaction Measurement

July 28, 2004
Vancouver, BC

Understanding the Links in the Chain of Effects from Customer Satisfaction to Profits

Koc University
July 20, 2004
Istanbul, Turkey

Renaissance Executive Forums

Earning & Leveraging Customer Loyalty Wisely
July 08, 2004
Summit, NJ

2004 Customer Loyalty Conference

Using Loyalty to Drive Business Results
May 11 - 13, 2004
New York, NY

9th Annual Customer Relationship Management Conference

Building and Retaining Profitable Customer Relationships
February 03 - 05, 2004
New York, NY

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Loyalty Expo
A Marcus Evans Conference
IIR's The Market Research Event 2008
Tapping into the Power of the Customer Community: Interactive Custom Panels
Profitable Loyals: A Case Study
IQPC: Customer Loyalty Summit
IIR's Linkage Strategies Conference
AMA 2008 Winter Marketing Educators' Conference
Profitable Loyalty: Turning More of your Current Customers into your Ideal Customers
Ipsos Knowledge Summit
IIR's The Market Research Event 2007
Net Promoter: The Real Story Behind the "Ultimate Question"
Net Promoter: The Real Story Behind the "Ultimate Question"
Net Promoter: The Real Story Behind the "Ultimate Question"
Ipsos Client Knowledge Summit: Research in Action
The Conference Board: Marketing Research Conference
Net Promoter: The Real Story Behind the "Ultimate Question"
Net Promoter: The Real Story Behind the "Ultimate Question"
Ipsos Complimentary Webinar
SVAMA Monthly Program: Customer Loyalty
IIR’s Yearly Forum on Best Practices, Key Trends and New Technologies Essential for Evolving Your Role in the Business
14th Annual AMA Frontiers in Services Conference
ChainLink's Executive Parallax Views 2005 Conference
Parting with Conventional Wisdom to Insure Customer Loyalty Delivers Profits
Strategic Research Institute Conference
The Conference Board's 2005 Customer Loyalty Conference on Strategies and Tools to Keep Your Best Customers Loyal
The Conference Board's 2005 Customer Experience Management Conference
9th Annual IIR Conference
Professional Society for Sales & Marketing Training
Frontiers in Services Conference 2004
Going Beyond Customer Satisfaction Measurement
Understanding the Links in the Chain of Effects from Customer Satisfaction to Profits
Renaissance Executive Forums
2004 Customer Loyalty Conference
9th Annual Customer Relationship Management Conference